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Glossaries

Call Center Glossaries

Listen to anyone in a call center and you immediately start asking for the speaker to decode the acronyms and buzz words. These links provide you with access to some of the best call center related glossaries found on the Net.

Call Centers in the News: Email newsletter delivered every Friday with the top call center stories for the week.

CRM in the News: Summarizes the top Customer Relationship Management news of the week and emailed every Friday.

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