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Research Groups

Organizations Providing Call Center Research Data

- online resource for management and operations of call centers
- benchmarking best practices research
- Use the Search function to locate information on these topics: Call Centers, Banks, Asset Managers.
- Excellent materials. Requires an individual account
- International organization specializing in the analysis of trends in strategic planning, technology forecasting and market research

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CRM in the News: Summarizes the top Customer Relationship Management news of the week and emailed every Friday.

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