 |
At CallCenterOps.com we're dedicated to providing information about operations management to those involved in real-time customer service via call centers. Learn how to advertise on this site. |
Main menu: |
Customers Monitoring, Measuring & Managing Customer ServiceThis book focuses on monitoring, measuring and managing customer service for the call center. This book is a guide for helping you to achieve your customer service goals.
 Posted: December 14th, 2006 under Books, Resources. |
Call Centers in the News: Email newsletter delivered every Friday with the top call center stories for the week. CRM in the News: Summarizes the top Customer
Relationship Management news of the week and emailed every Friday. Get help with your technical purchasing decisions. See what's new in our white paper library.
|
Write a comment