Celebrating Success in Your Call Center

We come to the end of another year of call center operations. How has it been for you this year? Depending what industry your call center serves it may have been the best year ever or a year of adjusting to a new set of realities. Regardless of the realities of your call center this year, we recommend that you look for every opportunity to recognize the accomplishments of your CSRs and other call center staff. Recognition is a very powerful means of having a healthy call center operation. It is important to recognize success even if it isn’t a normal part of what your company does. Break the mold.

Why celebrate now? Here are our reasons.

• Celebrating the success of the year is an effective means of reinforcing your call center’s culture heading into the new year
• It is a means of reducing turnover among those you want to keep – your top performers
• Celebrating the success of seeing all or most of your 2001 objectives accomplished
• Recognizing success is means of satisfying the customer by ensuring that the employee is satisfied at working in your call center
• Build motivation and enthusiasm to position your call center for a good start to 2002

Not Convinced? Here are 3 reasons why celebrating success will affect your bottom line

• Your customers will hear the difference
• Recognized employees often work more productively
• Quality will improve – you recognize and reward it

How to Make It Work?

Here are some ideas on celebrating success - ideas for individuals or teams. Remember to make it personal – general recognition is great to maintain morale. Recognition at the personal level helps others to know what your standards are for your call center.

A few  ideas

• Recognition certificates
• Gift certificates to restaurants, hotel or special tourist attractions
• Thank you note from the CEO
• Let the staff person or team chose their own recognition activity based on a specific budget limit
• Money - you bet! It is always appreciated

Posted: January 28th, 2007 under People.
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