http://www.callcenterops.com/index.php CallCenterOps provides resources and information that will help you to effectively run a call center of any size. Mon, 13 Oct 2008 22:04:39 +0000 http://backend.userland.com/rss092 en http://www.callcenterops.com/index.php/assessment-tools-what-they-do-and-why-you-should-harness-their-power/ http://www.callcenterops.com/index.php/is-your-web-site-driving-the-wrong-calls/