Call Center Related Email Newsletters
The Workforce Management Group - informative selection of workforce management related topics
TelephonyWorld - newsletter dedicated to the telephony and communication industry
Support Industry.Com - informative weekly newsletter for customer support professionals
CRMguru.com- 2 informative discussion style newsletters for CRM professionals
Service Quality Institute - The Customer Service Strategy
Telecommuting Review - great resource for CSR’s work from home issue
destinationCRM.com - covers a variety of issues within CRM world
Outbound Focus - newsletter specifically dealing with outbound issues
Help Desk Institute - excellent material for customer support professionals
CRMXchange - contact center & customer care “nuts and bolts” info
Queue Tips - call center managers interactive & practical newsletter. (ICMI)
Call Center Insider - online newsletter for call center professionals. (Call Center Coach)
SCOpE- newsletter dedicated to call center and customer service center design. (KSBA)
CP Wire - management advice and industry news
Posted: October 5th, 2006 under Magazines & Newsletters.
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