Call Center Related Email Newsletters
The Workforce Management Group – informative selection of workforce management related topics
TelephonyWorld – newsletter dedicated to the telephony and communication industry
Support Industry.Com – informative weekly newsletter for customer support professionals
CRMguru.com- 2 informative discussion style newsletters for CRM professionals
Service Quality Institute – The Customer Service Strategy
Telecommuting Review – great resource for CSR’s work from home issue
destinationCRM.com – covers a variety of issues within CRM world
Outbound Focus – newsletter specifically dealing with outbound issues
Help Desk Institute – excellent material for customer support professionals
CRMXchange – contact center & customer care “nuts and bolts” info
Queue Tips – call center managers interactive & practical newsletter. (ICMI)
Call Center Insider – online newsletter for call center professionals. (Call Center Coach)
SCOpE- newsletter dedicated to call center and customer service center design. (KSBA)
CP Wire – management advice and industry news
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Posted: October 5th, 2006 under Magazines & Newsletters.
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