NetLinks

Business Intelligence: a globally-focused, UK-based research, publishing, conference and exhibition company. Their aim is to research emerging, innovative management concepts and new technologies.

Call Center IQ: networking resource that is designed to help you with the challenges you face everyday through call center conferences and training courses.

Call Center Learning Center: site provides articles, books, benchmarking studies, vendor yellow pages, and updates on technologies and best practices for call centers.

CallCentre UK: access to archived magazine articles, industry discussion, forthcoming events, the latest jobs, and more.

ContactCenterWorld: a website designed to give call centre professionals world-wide access to information on the industry – this includes the latest news, articles, jobs, events and suppliers to the call centre industry.

Call Centre Managers Forum – providing CC Managers with relevant information to help in the multiskilled tasks of running a successful call centre and to provide networking opportunities.

Callcentres.net – portal for the Australia and Asia Pacific contact centre industries.

CCNG International, Inc. is the global association for customer contact professionals. They sponsor networking meetings and facilitate industry knowledge-gathering.

CRMXchange – an online service for call center, telemarketing, and CRM professionals. Live sessions, white papers, products and services, calendar of events and many more features.

Customer Care Institute – information via research, advisory studies, benchmarking, online forum, and related workshop, seminar topics and dates.
CRMindustry.com – a free online resource dedicated to providing valuable content and data on a variety of topics that directly relate to Customer Relationship Management (CRM), including marketing, sales trends, and technology.

Customer Service Group – quality management, training and development materials, including newsletters, books and support materials.

Customer Service Week – rewards and incentive items as well as planning and celebrations tips for National Customer Service Week Oct. 1-5, 2007.

eLoyalty – company dedicated to maintaining customer loyalty. Great source of related articles, including a free monthly newsletter.

European Centre for Customer Strategies – focal point for research, management advice and commercial developments in customer relationship management.

International Customer Managment Institute (ICMI) – focused on helping call center professionals understand and manage the dynamic inbound call center environment.

ITtoolbox CRM – forums for technical discussion, an integrated directory, white papers and daily news geared towards CRM professionals and users of CRM products.

Kramer and Associates – some great articles for you to download.

KSBA Architects – call center site design solutions in balance with business. Plenty of useful information.

Mitan – this site provides information and tools for call center planning. Note: for all of you who really want to know how Erlang-C works – look no further. The history, mathematical equations, etc. are all here.

Nelson Motivation – ideas and resources to vitalize your employee recognition program.

Outbound Focus – this is a service provided by Sytel Limited, the outbound specialists, focusing on best practice issues in the world of outbound.

Resource Center – resources for customer service professionals.